Privacy Policy

Last Updated: 15/09/2025

Introduction

The International Spine Centre (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, services, or interact with us. By using our services, you consent to the practices described in this policy.

Information We Collect

We may collect the following types of information:

- Personal Information: Name, contact details (email, phone number, address), and other details provided when booking or engaging in services.

- Consultation Information: Notes or summaries of consultations.

- Payment Information: Processed securely through third-party providers (we do not store full credit card details).

- Technical Data: IP address, browser type, cookies, and usage data to improve website performance.

Use of Digital Recordings

- From time to time, we may use digital recordings of consultations.

- These recordings are used solely for the purpose of summarising and improving the accuracy of consultation records.

- We will always inform you before any recording takes place, and you will have the option to decline.

- Recordings are stored securely and only retained for as long as necessary to prepare summaries, after which they will be deleted.

How We Use Your Information

Your information may be used to:

- Provide and improve our services

- Communicate with you regarding appointments, updates, or services

- Process payments and manage billing

- Comply with legal obligations

- Improve website performance and user experience

Sharing of Information

We will not sell or rent your personal information. We may share your information only in the following limited circumstances:

- With trusted service providers (e.g., payment processors, IT support) who assist us in delivering services

- When required by law or legal processes

- To protect the rights, property, or safety of our clients, staff, or the public

Data Security

We implement reasonable physical, electronic, and managerial safeguards to protect your personal data from unauthorised access, disclosure, alteration, or destruction.

Your Rights

You have the right to:

- Access the personal data we hold about you

- Request corrections or updates to your information

- Withdraw consent for certain uses of your information (e.g., recordings)

- Request deletion of your data, subject to legal and contractual obligations

Cookies

Our website may use cookies to enhance your browsing experience. You can disable cookies in your browser settings, but some site features may not function properly.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us at:
The International Spine Centre

[email protected]