Patient Information

Our aim is to provide you with all the information you need to make an informed decision on your spinal care.

The International Spine Centre® Differences.

  • Surgeons at TISC have all completed Spinal Fellowships, meaning they undergone significant additional training relating to the spine, not just general surgery.

  • The specialists work collaboratively to ensure you are seen by the right person. Only 1 in 10 patients proceed to surgery, with most receiving other non-invasive treatments.

  • 3D research

  • We know that speed matters when pain is involved. So we made sure we have a number of specialists available to provide help at short notice.

Make sure you are being seen by spinal experts.

The Path to an Appointment

GP Referral

Obtain Patient Details

Clinical Triage

Ask your GP to send your referral to our friendly team at [email protected]. Please see below for the appointments that require a referral.

You will receive an SMS from The International Spine Centre, requesting your health fund details.

This information is used during the referral triage process to ensure you are seen by the most appropriate specialist.

As soon as your funding details are received, the Clinical Director (Neuro & Spinal Surgeon) will review your referral, letters, scans and/or reports to determine your appointment type to suit your individual needs.

Triage Outcome

Online Booking

Appointment Confirmation

Following Clinical Triage, the outcome will be emailed to you with a link to book your appointment online.

You can book an appointment at a time convenient to you, using Health Engine, our online booking platform.

Payment is required at time of booking to secure the appointment.

You will receive a confirmation via Health Engine.

You will also receive an email with further details about what to expect before, during and after your appointment.

Appointment Types & Referral Guide

Appointments where a referral is required

Neurosurgeon & Spinal Surgeon

REFERRAL REQUIRED

Orthopaedic Spinal Surgeon

REFERRAL REQUIRED

Geriatrician

REFERRAL REQUIRED

Pain Specialist

REFERRAL REQUIRED

General Physician

REFERRAL REQUIRED

Rehabilitation Physician

REFERRAL REQUIRED

Appointments where NO referral is required

Spinal Surgeon

NO REFERRAL REQUIRED

Internationally trained Neurosurgeons and Orthopaedic Surgeons undertaking Spinal Fellowship under the guidance of Mr YH Yau. Our Fellows are all currently undergoing supervision periods through RACS and are not currently eligible for Medicare rebates. The team at The International Spine Centre have generously discounted the cost of an appointment with our Spinal Fellows, to offset the Medicare Rebate and allow you to be seen quickly.

Spinal Fellow

NO REFERRAL REQUIRED

Internationally trained Neurosurgeons and Orthopaedic Surgeons undertaking Spinal Fellowship under the guidance of Mr YH Yau. Our Fellows are all currently undergoing supervision periods through RACS and are not currently eligible for Medicare rebates. The team at The International Spine Centre have generously discounted the cost of an appointment with our Spinal Fellows, to offset the Medicare Rebate and allow you to be seen quickly.

Spinal Clinician

NO REFERRAL REQUIRED Our Spinal Clinician are specially trained General Practitioners and no referral is needed

Physiotherapist & Exercise Physiotherapist

NO REFERRAL REQUIRED Please feel free to book an appointment online with one of our movement team for neck and or spinal treatment

Counsellor

NO REFERRAL REQUIRED

Preparing for your visit

We understand that visiting a specialist can be daunting. That’s why we aim to make your experience as comfortable and reassuring as possible. From the moment you walk through our doors, you’ll be greeted by a caring team dedicated to your well-being.

Here’s what you can expect during your visit:

~ a welcoming environment

~ attentive staff

~ a comprehensive assessment to tailor your treatment plan.

On Arrival

When you arrive, we will confirm the following details:

~ Mobile Phone Number

~ Email Address

~ Next of Kin

~ Current GP

~ Current Insurance information

We ask in advance for you to complete our Patient Registration online to allow for our team to review this before your visit. A paper form can be completed if you have trouble completing online.

“At TISC, we believe in treating the whole person, not just the condition.”

Eleanor, Founder of The International Spine Centre